Arrival:  Please arrive for your first appointment approximately 10 minutes early to allow for administration. There is a short questionnaire to fill out prior to most treatments. 

Clothing:  Please wear appropriate clothing to your visit (i.e., shorts if you have injured any part of your lower extremity or back, and a tank top or bra top if you have injured your shoulder, neck, or mid-back). 

Appointment times:  Appointments are usually between 30 minutes to an hour depending on your rehabilitation needs and your time availability. 

Fees:  Physiotherapy is a privately billed service; however, many health plans will offer substantial rebates for physiotherapy. 

Cancellation Policy: We require at least 24-hour cancellation notice prior to your scheduled arrival. We appreciate a notice given via phone, email, or in person at least 24 hours before a scheduled appointment so we can accommodate another client. You can reschedule for the same day if there is availability in order to avoid penalty. “No-Shows,” or failure to give notice to cancel or change a scheduled appointment will result in a fee of 100% of the booked appointment.

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